Last updated: March 21, 2026
This Refund Policy outlines the conditions and procedures for requesting refunds for products and services provided by Corvus Intelligence LLC ("Corvus Intelligence," "we," "us," or "our").
1. Eligibility
- Refund eligibility and conditions are determined by the applicable service agreement or order form.
- Refund requests must be submitted within the timeframe specified in your agreement. If no timeframe is specified, requests must be made within 60 calendar days of the payment date.
- Refund requests submitted more than 90 calendar days after the payment date cannot be processed.
2. How to Request a Refund
To request a refund, please contact us at contact@corvusintell.com with the following information:
- Your invoice or transaction reference number
- The reason for the refund request
- Your contact details
3. Processing
- Refund requests will be reviewed and processed within 14 business days of receipt.
- Approved refunds will be credited to the original payment method within 3–5 banking days, depending on your financial institution.
4. Refund Methods
- Refunds are issued to the original payment method used for the transaction (card, bank transfer, or other).
- No additional fees will be charged to the customer for processing a refund.
5. Full Refunds
- If a full refund is processed on the same day as the original payment, any applicable payment processing fees will also be refunded.
- If a full refund is processed after the day of payment, payment processing fees may not be refundable.
6. Partial Refunds
- Partial refunds may be issued at our discretion based on the extent of services delivered.
- Payment processing fees are not refundable for partial refunds.
7. Non-Refundable Items
The following are generally not eligible for refunds:
- Custom software development services that have been fully delivered and accepted
- Consulting and professional services already rendered
- Third-party fees or licenses procured on your behalf
8. Cancellation
For subscription-based services, cancellation terms are governed by your service agreement. If you cancel a subscription before the end of a paid term, no refund will be issued for the remaining period unless otherwise stated in your agreement.
9. Contact Information
For refund inquiries, please contact us: